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Shipping:

How does it ship and arrive?

We ship using USPS, UPS, and FedEx.  We ship from many locations.  Our sales office and main warehouse is in Lakeland, FL.  We also have products shipped from manufacturers and distributors when it can offer you faster delviery times and additional part # availability.  Also, your items may not ship together or arrive at the same time.

When does it ship?

Most items are ready to ship and ship within 1 to 2 business days (weekends and holidays are not considered business days - although we do ship from our main warehouse on Saurdays too). 

Some items are made to order and will have a longer handling time.  Please see item description pages for that information.  Some Brands will be offered both ways - some part #s ready to ship and some part #s made to order.  If you have a specific delivery date need, feel free to reach out to us.  Expected ship dates are our best estimate based on past shipping times and are more than 95% accurate.

 

Returns:

 

We will take care with your orders.  We strive to advertise our products accurately and service our orders with perfection.

If we make a mistake, we will make it right to the best of our ability.

 

Unless exceptions are noted in a specific item, here's our return policy...

 

 

What is the return time period?

Returns are accepted within 30 days of when the item was delivered.  Beyond 30 days, the product may be covered under the manufacturer's warranty, which usually offers an exact replacement or repair.

 

What products can be returnede?

Unused "as received" in original packaging items can be returned.  We reserve the right to charge up to the full value of the product for items not received in this condition.

For returns for refunds, we charge a 20% restocking fee.  Exceptions are made when a mistake was made with the order, the item has a defect confirmed or arrived damaged.

Products that cannot be returned

  • Personalized products.  Examples:  Dash covers and floor mats that you select to add embroidery to.
  • Products you requested custom changes to the pattern and finish
  • Painted products
  • Products that have been installed on your vehicle
  • Products that have been modified (drilled, cut or altered in any way)

 

Who pays for return shipping?

The buyer pays for the return shipping.  Exceptions are made when a mistake was made with the order, the item has a defect confirmed or arrived damaged.  We can often offer a discounted shipping label to make the return process easier and less costly. 

If an item is returned to sender , the shipping carrier may bill us for a return shipping charge.  If we are billed a return shipping charge, that amount will be deducted from the refund.  Any applicable restocking fees per our return policy will apply.  (It applies for all returned to sender reasons: refused, invalid address/addressee, undeliverable, held for pick and not picked up by the deadline.  Please check over your ship to address carefully - we really want you receive the item and love it!)

IMPORTANT: Contact us before you ship back your item - we will provide a return authorization number and address.

 

When will I receive my refund?

Refunds are processed after items are returned, checked in and original condition confirmed

 

Does my purchase come with a warranty?

All items sold as new are covered by the full manufacturer's warranty.  We can assist with the warranty process. Like other retailers of branded products, Autonotions LLC does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product.  We can assist in processing a warranty claim if needed.  Warranties, when offered, provide replacement items or repair.  Returns or credits are not provided for warranties unless the manufacturer makes specific arrangements directly with you.  We work with great companies and have good relationships with them as an authorized seller.  We will be there to assist you if a warranty is needed.

Please contact us or refer to the manufacturer's information for item specific warranty coverage.

 

What if my product arrives damaged?

If an item arrives damaged, don't refuse the package, accept it and contact us.  Please take photos of the damage to the shipping box including one of the shipping label.  Please take photos of the damage to the item.

Contact us right away - within 14 days of delivery.  With details you share and photos, we will process an insurance claim with the shipping carrier.  In most cases, we will be able to ship a new item to you without delay (upon receipt of your photos that are adequate for the insurance claim).  If the item is a made to order item at that time, the productioin time will apply.  We will ask you to hold onto the damaged item while the insurance claim is in process as some shipping carriers examine the item in their process.  After the shipping carrier determines they don't need to see the item or they complete the examination, we will be in contact.  We will provide a return shipping label to send it back or share that you can toss it out or use it as back up for the new one (if it is still functional and safe to use.)

 

Can I cancel an order once it's been placed?

Please contact us within 30 minutes of placing your order. We will make every attempt to cancel the order, but cannot guarantee we will be able to do so before the order ships. If we cannot cancel your order before it ships, the buyer is responsible for shipping the item back subject to our return policy above.  If a package is refused returned to sender, we may be charged a return shipping charge by the carrier.  If a return shipping charge is billed to us, that amount will be deducted from the refund in addition to any applicable restocking fee. 

 

 

 Questions?  Please feel free to contact us!

 

Thank you for shopping www.Autonotions.com